Delivery & Returns

Please allow time for delivery on orders placed over the Easter Bank Holiday Weekend. Orders will be dispatched and delivered on working days (excluding bank holidays).

  • FREE Standard Delivery

  • Need your order quickly?

  • Something wrong with your order?

1 3

Delivery Options

We have a variety of delivery options and couriers available to choose from to help you get your Forthglade goodies as soon as possible.

Products and Services

We strive to ensure that all product descriptions and images are accurate. However, we do not guarantee that the product descriptions are complete, reliable, current, or error-free.

Shipping and Delivery

We aim to process and ship your order promptly. Delivery times may vary based on your location and other factors.
- We are not responsible for any delays in shipping or delivery that are outside of our control.

Payment Terms

We accept various payment methods, including credit cards and other payment systems. Payment must be received before the shipment of the product.

Returns & Replacements

Need to make a return? Don't worry, our helpful and friendly customer service team are on hand to help.

Return & Refund

We want you to be completely satisfied with your purchase. If you are not satisfied, please refer to our Return Policy for details on how to return items and request a refund. Except 30 pounds it will be $50 Minimum order
Certain items may be non-refundable or subject to restocking fees.

Contact Us

Contact Us

if you would like to exercise any of the rights available to you, please call or email us at info@pawmed.com.au

Contact Us

FAQ's

I'm missing half of my order, what should I do?

If you've placed a large order this may arrive in separate deliveries due to the weight and size of our products. You can check this by heading to your dispatch confirmation email and checking your tracking link. If we've had to send it using more than one parcel, the tracking link will state that the order is 'part delivered'. Please be rest assured the courier has the remainder of your order which is usually delivered the next working day.

Can I am end or cancel my order?

As soon as you've placed your order, we're on it straight away as we know you need it fast! Unfortunately, this means that we are unable to update or cancel your order after it has been placed as it will have already begun to be processed at our warehouse.

What are your delivery charges?

All orders over £30 are free however if placing a sizeable order, we may contact you to arrange pallet delivery for maximum efficiency and to avoid items getting damaged in transit.

Can I recycle Pawmed Packaging?

Our sleeves and trays for our Wet Food are widely recycled.